Whitepaper

EXECUTIVE SUMMARY

Life sciences organizations are increasingly challenged to maximize the utility of their capital equipment and research spaces while supporting organizational growth. Traditional methods, such as badge data for site attendance or architectural drawings for space planning, fall short in delivering the detailed, actionable insights needed for effective decision-making. Service Insight's platform provides data-driven visibility into asset and space utilization to support smarter capital purchase and annual OpEx decisions.

In this whitepaper, we discuss how Service Insight uses IoT technologies to:

•  quantify utilization patterns

• establish and maintain asset-specific performance thresholds

• track equipment occupancy and performance

• alert and alarms for all sensors

• visualize operations across their campuses

Learn how stakeholders can optimize the use of existing infrastructure, delay or eliminate unnecessary capital expenditures, and enhance operational planning.

To see the solution in action…

The Service Insight platform captures multi-dimensional data using purpose-built sensors:

• People Passage Counters: Track foot traffic in and out of labs, bays, or buildings to quantify personnel flow without monitoring individuals, alleviating privacy concerns.

• Occupancy Sensors: Detect motion or presence in shared workspaces, helping to identify underused or overcrowded areas and plan for future growth.

• Power Monitors: Measure power draw at the equipment level with current thresholds tailored to specific asset types (e.g., HPLCs, BSCs, mass specs) to distinguish between active and idle use.

• Door Sensors: Optional for assets where open/close frequency correlates strongly with use, though alternatives like power monitoring are often preferred for high-value equipment.

To ground these insights in physical context, Service Insight overlays utilization data in an interactive digital twin of the facility:

• Floor plans: Navigate floor plans to see real-time and historical trends at the asset and room level.

• Interactive sorting: Filter by equipment type, utilization tier, or location to pinpoint inefficiencies.

• Opportunity identification: Use spatial overlays to identify opportunities for equipment redistribution, space optimization, and deferred capital spend.

GRANULAR AND AGGREGATED UTILIZATION INSIGHTS

The collected data is analyzed and presented at both micro and macro levels:

• Asset-Level Monitoring: Track when and how often specific lab instruments are used. Particularly useful for high-value, mobile, or shared assets like HPLCs or biosafety cabinets (BSCs).

• Space-Level Utilization: Quantify room-level usage to inform whether spaces are underutilized, require reallocation, or justify investment in expansion.

DATA VISUALIZATION FOR STRATEGIC PLANNING

Our platform delivers the insights stakeholders need in familiar and flexible formats:

• Bar Charts by Category: Group assets and spaces by type to compare average utilization and highlight anomalies in usage.

• Temporal Heat Maps: Illustrate utilization by hour and day of week to identify peak times and scheduling gaps for shared resources.

• Tabular Views: For users who prefer data in spreadsheet or summary form, tabular outputs complement graphical visualizations.

Service Insight enables cross-functional teams—including facilities, R&D, and finance—to:

• Evaluate whether existing equipment is being used efficiently before new purchases.

• Determine whether underutilized lab areas can be reconfigured to support additional headcount or equipment.

• Plan renovations or expansions using data rather than assumptions.

Organizations can begin with a free pilot to evaluate how Service Insight’s platform integrates into their workflows and supports their decision-making needs, without financial commitment. Hardware costs for people passage counters and occupancy monitors are modest and the platform’s subscription model scales with the number of monitored assets or spaces.

Service Insight equips life science organizations with the data and tools to navigate growth strategically. By providing asset-level, room-level, and temporal insights—visualized through bar charts, heat maps, and digital twin overlays—we empower better decisions around capital allocation and operational planning. Whether facing space constraints, planning for headcount expansion, or managing a high-value fleet of lab instruments, our platform reveals the insights needed to act with confidence.